Shipping policy
Free insured shipping, worldwide
Every Icon Diamonds order ships free of charge, anywhere we deliver, and is fully insured for its full value until it is handed over and signed for. There is no minimum order value, no handling fee and no surcharge for international destinations.
Processing time
- Loose certified diamonds and in-stock fine jewelry: 1–2 business days
- Engagement rings and made-to-order settings: 7–10 business days — each setting is produced to order, in your size, with the diamond you selected
Orders placed after 2:00 PM Pacific Time begin processing on the next business day. We process and ship Monday to Friday, excluding U.S. federal holidays.
Transit time
- United States: 2–5 business days after processing
- International: 5–12 business days after processing, depending on destination and customs clearance
So an in-stock item ordered in the U.S. typically arrives within 3–7 business days, and a made-to-order engagement ring within 9–15. Add the international window above for destinations outside the United States.
Shipping cost
Free on every order, everywhere, at every order value. Insurance and adult-signature delivery are included at no extra cost.
Duties, taxes and customs — international orders
Shipping is free. Import charges are not, and we want to be clear about that before you order.
Orders delivered outside the United States may be subject to import duties, VAT or GST, and customs handling fees set by the destination country. These charges are the responsibility of the recipient. They are collected by the carrier or the customs authority at or before delivery, they are not included in the price you pay at checkout, and we are not able to calculate them for you in advance — the rates depend on your country and change over time. Your national customs website is the reliable source.
If a parcel is refused because the recipient will not pay the import charges, it is returned to us and we refund the order less any charges the carrier passes on to us.
We declare every shipment at its full value. Insurance requires it, and under-declaring a shipment to reduce someone's duties is customs fraud — we do not do it, and we cannot do it on request.
Signature on delivery
Because of the value of what we ship, every parcel requires an adult signature. Packages cannot be released without a signature or left unattended. For the same reason we are unable to ship to P.O. boxes, APO/FPO addresses or package-forwarding services, which cannot be insured.
Tracking
As soon as your order leaves us you receive an email with the tracking number. For security, the shipping label does not identify the contents of the parcel.
Where we ship
Worldwide, wherever our carriers deliver and where the shipment can be insured. A small number of destinations are excluded by our insurer or by international sanctions; if we cannot ship to your country, checkout will tell you before you pay.
Address accuracy
Please check your shipping address carefully at checkout, and on international orders include a phone number — customs and couriers often need it. Once a parcel has been handed to the carrier it cannot be redirected. If you notice a mistake, email us within 2 hours of placing the order and we will do our best to correct it before dispatch.
Lost, stolen or damaged in transit
Your order is insured door to door. If it arrives damaged, or if tracking shows it as delivered but you have not received it, contact us within 7 days of the expected delivery date and we will open a claim and replace or refund your order in full.
Questions
Icon Diamonds
606 S. Olive St, Suite 1920, Los Angeles, CA 90014, United States
Email: info@icondiamonds.com
Phone: +1 (833) 284-3679
Monday to Friday, 9:00 AM – 5:00 PM Pacific Time