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Refund policy

30-day returns, worldwide

Choosing a diamond online is a decision you should be able to change your mind about. You have 30 days from delivery to return your order, from any country we ship to.

Outbound shipping is free and insured on every order. Return shipping is arranged and paid by you, and must be insured and trackable — see below.

What you can return

  • Loose certified diamonds
  • Engagement rings, wedding bands and fine jewelry
  • Orders placed with a promotional code, including first-order discounts

Condition

Items must come back unworn and undamaged, in their original packaging, together with the original grading report (GIA, IGI or HRD) and all documentation supplied with the order. If the grading report is missing, the cost of issuing a replacement report is deducted from the refund.

What we cannot accept

  • Engraved items and pieces made to your own custom design, unless they arrive damaged or defective
  • Items returned more than 30 days after delivery
  • Items that show wear, or that have been altered or repaired by a third party

How to start a return

  1. Email info@icondiamonds.com with your order number within 30 days of delivery.
  2. We reply within one business day with a return authorization and packing instructions.
  3. Ship the item back at your own cost, fully insured for its full value and with tracking. Jewelry sent uninsured is at your risk: if it is lost or damaged on the way back to us, we cannot refund it. Your carrier can insure it — ask before you hand the parcel over.
  4. Please do not write “jewelry” or “diamond” anywhere on the outside of the package.

Returns sent back without a return authorization cannot be traced to your order and we cannot be responsible for them.

International returns

Three things worth knowing before you ship from outside the United States:

  • The parcel must be declared as a returned item on the customs paperwork. Declared any other way, it can be charged import duty on arrival in the U.S., and that cost is deducted from your refund.
  • Import duties and taxes you paid on delivery are not ours to refund — they went to your government, not to us. Most countries let you reclaim them on a returned item; your customs authority explains how.
  • Use a service with door-to-door tracking and insurance. It costs more than standard post and it is the difference between a refund and a lost parcel.

Refunds

Your return is inspected within 3 business days of arrival. Once approved, the refund is issued to the original payment method for the full price of the item. Depending on your bank or card issuer, it takes a further 5 to 10 business days to appear on your statement.

If a return is declined because it does not meet the conditions above, we contact you first and ship the item back to you free of charge.

Exchanges

If you would like a different diamond, a different setting or a different ring size, email us and we will arrange it. You cover the return leg, exactly as above; we ship the replacement back to you free and fully insured. Any price difference is charged or refunded accordingly.

Lifetime warranty

Every piece we sell carries a lifetime warranty against manufacturing defects, for as long as you own it. If a prong fails, a setting gives way or a stone comes loose because of how the piece was made, we repair or replace it at no cost — there is no time limit on that, and we cover the return shipping on a warranty claim.

The warranty covers workmanship, not accidents and not wear. It does not cover loss, impact damage, chemical damage, normal thinning of a band over years of wear, or any piece that has been altered, resized or repaired by another jeweller — once someone else has worked on the setting we can no longer stand behind it.

To make a claim, email info@icondiamonds.com with your order number and photographs. We will tell you what we can see from the pictures before you send anything back.

Damaged or defective on arrival

This is on us, not on you. Contact us within 7 days of delivery with photographs: we replace the item or refund it in full, and we pay the shipping in both directions.

Return address

Returns are accepted only with a return authorization. Our address for authorized returns:

Icon Diamonds — Returns
606 S. Olive St, Suite 1920, Los Angeles, CA 90014, United States

Questions

Email: info@icondiamonds.com
Phone: +1 (833) 284-3679
Monday to Friday, 9:00 AM – 5:00 PM Pacific Time